Thank you for considering a purchase from us. We strive for fast, top quality service.
Non-Standard Availability: Ambrogio, NemH20, NT60 and their parts. Scroll down for our standard availabilty & shipping information.
We have become the US Wholesale Distributor for these products: Ambrogio® Robot NemH20® and NT60 They are in stock now! Interested in becoming a dealer? Apply Now!
Many parts accessories for Ambrogio®, LawnBott® NemH20® and NT60 are in stock now! However, some may be frequently backordered. Go ahead and put your order through when the "Availability" indicates "Pay now, Add to backorder". We will add the item to our next order from Italy, if we do not have them in stock.
Ambrogio®, LawnBott® NemH20® and NT60 items indicated as "Discontinued" may have a replacement part or kit available that we are not showing on the site. Visit the Dealer Information page to learn more.
Standard Shipping Information
We are an Authorized Retailer for all of our products. What does this mean? We work directly with the manufacturer or an Authorized/Official US Distributor.
Most orders ship directly from our stock. We ship directly from our suppliers when we happen to be out of something. Some large or less popular items may be “drop-ship” only. In this case, the item always ships directly from our supplier. Items denoted “in stock” are almost always actually in stock. Call to confirm if your need is urgent.
Items noted in your cart with an asterisk (*) must have their stock status verified to be absolutely sure. We are working on updating our site with accurate stock information, but it is work in progress. It is always safest to verify whether we actually have the item in stock.
Most orders ship within 24 hours. If an order is delayed, it is usually due to one of the following reasons: a) Your order may have been received just after we ran out of stock. b) Your order may have been placed on a Sunday or Holiday. Your order will ship the next business day. c) "Backordered" and "Out of Stock items" are noted on product detail pages. "Backordered" means we have provided an order to our supplier but are unsure exactly when we will receive the item. "Out-of-Stock" means we cannot get the item at this time, but we hope to have it again in the future.
We use the lowest cost shipping method. US postal service will be used on small sized items and small dollar amounts ($100 or less). Most other orders ship via Fedex Home Delivery. This service delivers Tuesday-Saturday. If you provide a business address, shipping will be via Fedex Ground (Monday-Friday). If you prefer UPS or US Postal Service shipping, please request this via phone, email or in the special instructions. Note, there may be a delay if additional fees apply. Freight shipping will be used on certain heavy items and very large orders.
Most orders will be left at your door. Orders over $300 may require an indirect signature (sign a notice from the shipper). All orders over $1000 require a direct signature. A person at the residence must be present to sign for the item. Shippers make three attempts to deliver your order.
We do ship to Alaska, Hawaii, Puerto Rico and the US Virgin Islands and APO addresses (most products), however, additional fees may apply and certain products may not be shipped to these locations. If we receive an order to one of these locations and we did not charge an applicable extra fee in the shopping cart, we will hold your order until we can acquire the extra shipping fee from you. Some items can be shipped to these locations via US Postal Service Flat Rate Box for no additional fee. We will use this service whenever possible, unless the item requires a signature.
Illinois Customers: Store pickup is available when pre-paying by phone or at our site. Shipping cost charged by our site will be refunded. Pick-ups available at our retail partner in Barrington.
International Customers: Shipping is never free for international orders. We are able to ship certain products overseas, some at very reasonable cost. Fill out the international shipping request form at this link: International Shipping Request Form
Warranties - please be advised that we, Paradise Robotics, provide no warranties, express or implied. All other warranties are direct from our manufacturers. Our home robots all have manufacturer warranties of 1-2 years. Warranty existance and timing varies for all products, depending on the product and its manufacturer. Contact us or the manufacturer if you need detailed warranty information.
Shipping Errors/Damage - Important Notify us immediately if your shippment appears damaged or has items missing. We require notification within 7 calendar days in order to file a shipping damage claim with the shipper. You must retain all packing boxes and materials to enable the shipper to perform an inspection.