About Us

Our vision: we identify and promote the best available consumer, educational and hobbyist robotic & electronic products on the market.

Why buy from us?  For every customer, we commit to:

We are an authorized reseller for each and every product we carry.  Why is this important?  It means we have relationships with the manufacturers and that we are in good standing.  You not only receive our full support, but we also have the support of the makers of our products.  Don’t make the mistake of buying from an unauthorized reseller who cannot take care of you!

Why buy from us?  4 Reasons…

  1. Integrity  As an accredited business with the Better Business Bureau, BBB, and an A+ rating, we don’t exaggerate specifications or performance.  We don’t misrepresent who we are.  We earn your trust.
  2. Service   Fast processing, fast responses.  We take care of you before and after you buy.  Buy from us.  You will love our service! 
  3. Experience  We specialize in robotics and other battery-operated products. We know and use our products.  We have over 40 years of experience in electronic systems and technology. 
  4. Easy Shopping   We make sure descriptions are clear and that our site is easy to navigate.  We are always available by phone to help you with your order.  Just call (847) 960-8520.  You will talk with Kathy or someone on staff who is knowledgeable and will help you.  We do not use a call center or answering service.  Our alternate telephone # is also available, for your convenience: 925-480-7836.  This number also accepts text messages.

Our support line is always available.  Email us 24 hours a day, 7 days a week.  

Order and technical support hours

Monday - Saturday: 7:30am - 9pm  U.S. Central

Sunday/Holidays:  Contact us.  If we are available to serve you, we will!

If we miss your call, it is probably because it was outside our normal business hours or we were busy helping another customer.

After Hours Emergency Service: Leave a message describing the nature of your problem and we will respond as soon as possible.

*In certain cases, we defer technical support to our suppliers (e.g. robotic vacuums).  All robotic lawn mowers are supported by us.

Paradise Robotics' History and Noteworthy News

Paradise Robotics was founded in 2006 by Kathy Moseler and her business partner under our parent company, Moselco Inc, a privately owned corporation registered in Illinois.  Kathy had a distinguished career as an Electrical Engineer in lead roles at Motorola and other major corporations prior to starting Paradise Robotics.  Kathy has been interviewed by several news media outlets, including The Maker Mom and Hometalk Media.   Kathy is passionate about robotics and about meeting customers' needs.  She is reachable by phone and email.  Never hesitate to request to speak with her directly, about anything, but especially if you are not satisfied with our service.  We will do what it takes to make things right.

 

Your Privacy is Important to Us...

PRIVACY NOTICE

This privacy notice discloses the privacy practices for (website address).  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.     What choices are available to you regarding the use of your data.  

3. The security procedures in place to protect the misuse of your information. 

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

Certain suppliers with dealer networks require us to provide your contact information to them, but this will only occur after you make a purchase with us.  We will inform you at the time your purchase is completed and we will tell you the contact information of the dealer who will be supplied with the information. The dealer, in this case, is a territory owner and will be responsible for delivering the product to you.  The dealer may attempt to sell services to you.  You are not obligated to purchase any services from the dealer as a condition of product delivery.  We will not share your payment information with our supplier, the territory dealer or anyone else.  Do not hesitate to let us know if sharing your contact information with our supplier and/or the territory dealer is an issue and we will inform our supplier of your objection immediately.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to (i.e. opt-out), we may contact you via email in the future to tell you about the following (including but not limited to): specials, new products or services, industry news, news about us, interesting stories, customer news or changes to this privacy policy.   These communications will be infrequent, no more than approximately once per month or at the time the information becomes available, if we feel it is urgent.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Our contact information: Email: info@paradiserobotics.com  Telephone: (847) 960-8520

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form.  To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill your orders.  If we have trouble processing an order, we'll use this information to contact you.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information

Surveys & Contests

From time-to-time our site requests information via surveys or contests.  Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information.  Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Sharing

At times, we may partner with other parties to provide specific services. When you, the user, signs-up for or purchases these services, we share names, or other contact information that is necessary for the third party to provide these services.  These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 847-960-8520 or via email.

 


Paradise Robotics © 2007-2017